Process Monitoring过程监测与数据分析程序(中英文).docx
批准：审核：作成：Change History变更记录Revision版本Effective Date生效日期Originator编写人Reasons for Change修改原因1.0 PURPOSE 目的1.1 Determine, collect and analyze appropriate data to demonstrate the suitability and effectivenessof the quality management system and to evaluate where continual improvement can be made.确定和收集数据，采用适当的统计技术加以分析，确保产品质量得到有效控制，以证实质量管理体系的适宜性和有效性，并评价可以改进的地方。2.0SCOPE 范围2.1 Apply to the process relating to quality management system, such as production, inspection,delivery and etc.适用于与质量管理体系有关的过程，如生产，检验，交付等。3.1 DEFINITIONS 定义No无3.2 REFERENCE DOCUMENTS 参考文件4.1 ISO/TS 16949 Clause 8 Measurement, Analysis and improvement 测量，分析和改进4.2 PD-M1-01 Business Plan, Quality Objective and Process Performance Management Procedure经营计划、质量目标及过程绩效指标管理程序5.1 RECORDS 记录No无5.2 RESPONSIBILITY 职责6.1 Each department collects, analysis relative KPIs and take action to improve performance.各部门负责各自过程绩效指标的收集和分析，并采取措施改进。6.2 . Quality dept is responsible to following up the fulfillment of KPIs.质量部负责过程绩效指标的整体完成情况的跟踪。7.1 PROCESS 流程7.1 Process is monitored by KPI control, internal audit and management review.过程的监测通过KPI监测、内部审核、管理评审来实施。7.2 According to the < Business Plan, Quality Objective and Process Performance ManagementProcedure >, each department should collect, summarize and analyses the data for product andprocess performance, as appropriate, benchmark with competitor. The data should be submittedto management to realize the status of company quality trend, process capability, customersatisfaction, product consistency, process and product characteristic and trend, supplier qualityand delivery performance, and etc., so that continual improve the quality management system.公司各部门必须按照经营计划、质量目标及过程绩效指标管理程序规定，对过程绩效和业绩项目的数据和资料进行收集、整理、汇总与分析，适当时与竞争对手或同类厂家之数据进行对比分析，以使公司管理层掌握公司的质量趋势、运行能力、客户满意度、产品的符合性、过程和产品的特性及趋势，包括供应商质量水平、交付等各项状况，以持续改进公司质量管理体系。7.3 The data and information is as below（but not limited）数据和资料的内容如下（但不限于）：7.3.1 Company objective and department performance objectives;公司目标达成状况信息（公司目标和部门绩效目标、指标）；7.3.2 Customer feedback, such as customer satisfaction, customer complaint;客户反馈，如客户满意度、客户投诉；7.3.3 Sales and margin, Industry and competitor information;产品销售及利润数据；行业和竞争对手信息；7.3.4 Productivity and delivery information 生产能力和产品交付状况;7.3.5 Purchasing information, such as delivery, price, quality, cost;采购信息，如交付、价格、质量、成本；7.3.6 Nonconforming products, such as rework, scrap, return, and etc.不合格品信息，如返工、报废、顾客退货等；7.3.7 Process capability and product performance 过程能力及产品性能;7.3.8 Quality cost 质量成本；7.3.9 New project/product新品开发完成信息；7.3.10 validity of management system 体系运行信息;7.4 The data can be analyzed by all kinds of statistics method, such as trend chart, control chart,character and cause chart, checklist, and etc.收集的数据可使用统计方法进行分析：如趋势图、排列图、特性要因图、控制图、检查表等，根据需要选择一种或多种，但不仅限于以上方法。7.5 Each responsible department should collect and summarize the data and submit to Quality deptevery month as the input for continual improvement and decision. If can,t reach the target, theresponsible department should analyse and take action.各责任部门依据具体情况收集数据，每月提交质量部，作为持续改进和决策的依据。当未达成目标时，责任部门应分析原因，采取相应措施。7.2 FLOW CHART 流程图None 无
