托业听力练习.docx

Theory X and Theory YTheory X says that people are lazy and need constant 1.This means that managers have to monitor their employees closely tomake sure that they work hard. According to Theory X, people don't wantto make their own decisions so managers have to make them. Managersdon't discuss decisions with employees they just tell them what todo.Theory Y says that people enjoy using their imagination andcreativity to solve problems. This often means that they perform betterand they get a lot of 2.from working in this way. Employeesare also given 3.for their own projects. They use their own 4.and don't have to consult their managers about everythingthey do. As a result, they feel a sense of 5.to the company andwork harder. They feel that they are valued and that managementappreciates the effort they make. All this contributes to a better sense ofmotivation among employees.satisfaction, commitment, supervision, initiative, responsibilityOrganizationIndustryTheory X or Y1call centre234