【消费分析】新生代消费行为报告_市场营销策划2022.docx
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1、THENEXT7,rGENERATIO|dFCONSUMERBEHAVIORSUnderstandingthechangingexpectations,interactions,andexperiencesthat|drivebrandengagementrsoJournTHE NEXT GENERATION OF CONSUMER BEHAVIORS3Inthiseraofconstantchange,astheavenuesandmethodsofengagementforbrandsandconsumerscontinuetoevolve,amoresubtleswitchisalsot
2、akingplace.Thischangerevolvesaroundwhoholdstheupperhandintherelationship.Fordecades,thatpowerbelongedtobrands.Theytoldshopperswhatproductswereavailableandwheretheycouldfindthem,andbuyersfollowedaccordingly.Consumershavebecomemorevocalintheirpositionsandnowholdtheproverbialcards.Insteadofaligningthem
3、selvestothebrandsandproductstheyseek,consumersnowexpectbrandstoadjusttowhatismostimportanttothem-thisincludesthechannelstheyengagein,theproductstheyareinterestedin,andthewayinwhichtheyviewtheworld.Theoutdatedhopeofbeingacceptedintoabrandstribehasbeenreplacedbyconsumerssuggestingthatbrandsaccompanyth
4、eminthepassengerseatoftheirjourneythroughlife.Brandscaneitheracceptthisshiftorconsumerswillfindanotherbrandthatwill.Withthisinmind,wesurveyed1,000USconsumersfromawiderangeofagegroupsandbackgroundsinOctober2021tolearnmoreabouttheirperceptionsandbehaviorsinthreekeyareas.Further,wewantedtounderstandthe
5、roleeachofthesecomponentsplaysin,andtheimpacteachhason,consumers5loyalty.ConvenienceHavethe methods inwhich brands seek tomake consumers1 liveseasier changed?01RelatabilityArebrands succeedingin connectingpersonally andemotionally with theircustomers in a two-wayfashion?02ResponsibilityHowimportant
6、isthe way that brandsconduct themselveswithinsociety tothe consumers whoengagewith them?03KeyFindingsThechallengeforbrandsextendsbeyondthefactthatconsumersnowhavemorecontrolofthebrandrelationship.Itsalsothattheirbehaviorsandexpectationsarealwaysevolving,meaningnotonlyistheonusonbrandstodorightbythei
7、rcustomers,butthedefinitionofwhatisrightwillbedifferenttomorrowthanitistoday.Whileengagingwithconsumersforthisreport,weuncoveredfourmaintrendsthatspeaktothismovingtargetandrevealwhatbrandsneedtobefocusingonmovingforwardiftheywanttokeeptheircustomershappy.ofconsumersmadean in-store purchase inthe pas
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