HND员工培训与开发.docx

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1、AGBe111td.A.G.Be111td.,isaprivatesectorcompanyspecia1isingin24/7ca11centreservices.BasedinHighTown,Scot1and,thecompanypridesitse1fonachievingexceptiona1service1eve1s,andexp1oitingcuttingedgetechno1ogy.Thecompanyencouragesateambasedapproach方法tomeetingitsdemanding要求高的targetsforresponserates反应率.Whentra

2、ditiona1manufacturingindustrieswereattheirpeak,HighTownexperiencedvery1itt1eunemp1oyment.Withthedownturnintraditiona1industry,unemp1oymentratesreachedana11timehigh.Inadditiontothesehigh1eve1sofunemp1oyment,thepotentia1可自g的workforcetendstobe往往是1owski11edwithhigherthanaveragerepresentation平均代表性amongdi

3、sadvantagedgroups弱势群体.AGBe111tdre1ocated重新安置toHighTownfiveyearsagoattractedtotheareabyinwardinvestment外来投资grantsoffered提供补助金bytheGovernment.AGBe111tdhasareputation名誉throughout遍及theindustryforitsinnovativeapproachtoHREmp1oying180staff,thef1at水平的OrganiSatiOnstructure(seediagrambe1ow)faci1itates促进asupp

4、ortive支持的，enab1ingcu1ture,wherepeop1eareva1uedasakeyresourceanddeve1opedtomeetbusinessneeds.Thecompanysapproach要求toitsworkforceisref1ected表现initsdesire渴望toachievetheInvestorsinPeop1eStandrdoverthenextyear.TheworkforceatAGBe111tdisdiverse多种多样的andtheorganisationbenefitsfromtheopportunity机会torecruit!4攵

5、stafffromavarietyofdisadvantagedgroups.Theworkforcehasaboveaveragerepresentation表现ofB1ackMinorityEthnic少数民族workers,disab1ed残疾的workersandworkerswithcrimina1records3E罪i己录.ORGANISATIONCHARTA.G.BE111TD.IMANAGINGaRECTORDuetorapidexpansion,theorganisationneedstoexpanditsworkforceby40emp1oyees.Toenab1e使可行；

6、thistohappen,thecompanywi11re1ocate迁移to1argerpremises假定inHighTownduringthenexttwomonths.Outcome(s)covered1a,b,cAssessmenttaskinstructionsPrepareaTrainingStrategyfortheOrganisationThisassessmentisbasedonthecasestudyofAGBe111tdAstheHRManagerofAGBe111td,youhavebeenaskedtodeve1opaTrainingStrategyforthen

7、exttwoyears.Thetrainingstrategyyouproduceistobeinc1udedintheStaffHandbook.Usetheinformationcontainedinthecasestudytoassistyou.Youmaymakewhateverassumptionsyouwishaboutthecompanyprovidedthesedonotmateria11ya1terthefundamenta1basisofthestudy.P1easestatec1ear1yanyassumptionsyoudomake.Youshou1dproduceyo

8、urstrategyintheformofadocument,whichcontainsthefo11owing:1. Po1icyStatementThisshou1dbeanovera11statementofthephi1osophyoftheorganisation.Thisshou1dbeabout2-3paragraphsin1ength(maximum),andshou1ddetai1thenatureofthecompanyscommitmenttotraining,andthecontributionthattrainingwi11maketoorganisationa1su

9、ccessovertheforthcoming2years.2. TheMainBodyoftheTrainingStrategy(a) IdentifythemajorissuesthatAGBe111tdwi11befacinginthenext2years.Youshou1drefertoat1east3importantorganisationa1issuesthathavetrainingimp1ications.(b) IdentifytrainingneedsatAGBe111tdandsorttheserequirementsintothecategoriesoforganis

10、ationa1,groupandindividua11eve1needs.Youshou1dthenassigntimesca1esformeetingtheseneedsintermsofshortterm(immediate),andkeystrategic(mediumto1ongerterm).Produceasummarytab1eoftrainingneedsa1ongthe1inesoftheexamp1eprovidedover1eaf.Short-termMediumto1ong-termOrganisationa1GroupIndividua1Youshou1da1soin

11、c1uderecommendationsonthea11ocationofresourcestomeettheneedsyouidentify.3. Responsibi1itiesforTrainingatAGBe111tdStatehowyouproposethatresponsibi1itiesfortrainingshou1dbea11ocatedamongstmanagers,team1eaders,trainingprofessiona1sandindividua1emp1oyees.Referringtotheorganisationschartprovidedwiththeca

12、sestudymateria1,c1ear1yidentifythoseindividua1swithinthecompanywhowi11haveresponsibi1ityforensuringthetraininganddeve1opmentrecommendationsareachieved.Outcome(s)coveredIdAssessmenttaskinstructionsThisassessmentisbasedontheAGBe11CaseStudy.AtAGBe111td,managersbenefitfromamonth1ytrainingsession1eadbyon

13、eofthemanagementteam.Thishasprovedtobeaneffectivewayofbroadeningorganisationa1awareness.Managersknow1edgeofthero1estheirco11eaguesp1ayinachievingorganisationa1aimsisenhancedthroughthisactivity.YouaretheHRmanageratAGBe111tdandthismonthitisyourturnto1eadthemanagementtrainingsession.TheManagingDirector

14、hasaskedyoutoprepareapaperfordiscussionandhasgivenyouthefo11owingbrief.Tit1e:IncorporatingE1ementsfromtheNationa1TrainingFrameworkintotheTrainingandDeve1opmentStrategyatAGBe111td(a) Youarerequiredtodescribeabroadoverviewofthecurrentnationa1trainingframework,makingreferenceto1ECs,SectorSki11sCounci1s

15、trainingproviders,vocationa1bodiesandprofessiona1bxiies.(b) Youshou1ddescribehowat1east3nationa1traininginitiativesoperate,andeva1uatetheirusefu1nessinthecontextofAGBe111tdExp1ainhowthecompanycou1dimp1ementat1easttwooftheinitiativesyouhavereferredto.Yourrecommendationsshou1dbeconsistentwiththecompan

16、y,sovera11trainingphi1osophy.Outcomes(s)COVered2a,b,c,d,eAssessmenttaskinstructionsThisassessmentisbasedonthecasestudyofAGBe111tdAstheHRManagerofAGBe11,yourtaskinthisassessmentistodesignatrainingprogramme.Thetrainingprogrammeistohaveadurationofbetween2and3hours.Morespecifica11yyourtaskisto:a) DesignatrainingprogrammeformanagerswithinAGBe111td,entit1ed44HowtoConductaSe1ectionIntervieww